How long will it take for my order to arrive?
All of our products are created on demand as they are ordered by you. Each product is specially made for you in 3-5 days. Standard shipping normally brings it to your doorstep within a week from the time of order. Unfortunately we cannot control the shipping process so please understand that once we have shipped your product it's delivery is in the hands of the shipping company. Tracking information will be provided via email once the product has been shipped.
How can I track my order?
After your order has shipped, you will receive an email confirmation with a tracking link. When the package is scanned you will be able to see the tracking information. Please allow at least 24 hours for the carrier to scan your package. If you still do not see tracking information please email us through our Contact Us page.
Incorrect or incomplete shipping addresses
We are not responsible for delays and/or lost merchandise due to incorrect or incomplete shipping addresses if they were submitted incorrectly by the customer or changes of address after the order was placed. We always do our best to accommodate corrections, but you may need to pay for additional shipping and handling if your order has to be shipped more than once.
We aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us within 10 days of notification of shipment. If you do not contact us within this time frame we will be unable to investigate further and no refund or replacement will be offered.
What if my package is lost or stolen?
Unfortunately, all lost, stolen, or returned packages are the responsibility of the buyer. In the rare event of a loss or a mail carrier failure, please contact your local carrier directly with any question or concerns.
What is your policy for returns, refunds, or exchange?
Since the product was printed specially for you, it can only be returned or refunded if the product is defective or we made a mistake and sent you the wrong item. In the rare case this does happen, you must contact us within 7 days of receiving your order. Please contact us at our Contact Page to initiate your refund or exchange. In order to replace your item, we must receive and verify the defective product. Once you contact us, we will provide you with shipping instructions. Once verified we will print a new product for you and send it to you. To be eligible for any type of return, your item must be new and in the same condition that you received it. We strive to make all of our customers feel comfortable and happy, so if you have any questions about our policies, please let us know!